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Terms and Conditions

User Agreement

Welcome to Kiomoi.com! In using the Kiomoi travel services, subsidiary of KIOMOI Travel Services Private Limited (ITSPL) you (The User) are deemed to have accepted the terms and conditions listed below. (ITSPL ) reserves the right to add, delete, alter or modify these terms and conditions at any time. The User is therefore advised to read carefully these terms and conditions each time he or she uses the service(s) of (ITSPL ).
All products/services and information displayed on Kiomoi.com constitute an "invitation to offer". Your order for booking constitutes your "offer" which shall be subject to the terms and conditions as listed below. Kiomoi reserves the right, in its sole discretion, to terminate the access to the Kiomoi website and the related services or any portion thereof at any time, without notice. The agreement between you and the Kiomoi.com shall be subject to the following terms and conditions :-
  • The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
  • These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of ITSPL you agree to be bound by the Terms and Conditions.
  • All prices, unless indicated otherwise are in Indian Rupees.
  • All prices and availability of products are subject to change without prior notice at the sole discretion of Kiomoi.com.
  • ITSPL reserves the right to refuse or cancel any booking placed for a hotel/package that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card. In the event the payment has been processed by Kiomoi.com the same shall be credited to your credit card account and duly notified to you by email.
  • In a credit card transaction, you must use your own credit card. ITSPL will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.
  • Any request for cancellations of orders once duly placed on the site, shall be subjected to due retention charges as informed in the confirmation voucher.
  • In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by ITSPL for redelivery shall be claimed from the User placing the booking.
  • ITSPL shall not be liable for any delay / non-delivery of booked services by the agents, trade organizations, hotels / car rentals/ air lines etc. (vendors), flood, fire, wars, acts of God or any cause that is beyond the control of ITSPL
  • Notwithstanding anything contained herein ITSPL acts only as booking agent to facilitate / integrate transactions between the buyers and sellers through various platforms (online web store, call centre, mail order catalogues, SMS. etc.) for various vendors and shall in no way be responsible for any quality of product, damages, losses, expenses and/or taxes incurred by Users qua the bookings. In no event shall ITSPL , its directors, officials, representatives and employees be liable for any damages relating to products sold through it's various platforms.
  • Presently, the service(s) of ITSPL are being offered at a nominal fee, however, ITSPL reserves the right to amend the charges for any or such facilities and offers.
  • The User agrees to use the services provided by ITSPL , its affiliates, consultants and contracted companies, for lawful purposes only.
  • The User agrees to provide authentic and true information. ITSPL reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), ITSPL has the right in its sole discretion to reject the registration and debar the User from using the Services of Kiomoi.com and / or other affiliated websites without prior intimation whatsoever.
  • ITSPL will not be responsible for any damage suffered by users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, cancellations, missed bookings, or service interruptions as may occur because of any act / omission of the hotel. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action.
  • The User expressly agrees that the use of service(s) Kiomoi.com is at the User's sole risk. The Service(s) of Kiomoi.com is provided on an "as is" basis without warranties of any kind, whether express or implied. ITSPL its affiliates, employees, agents, consultants, contracted companies make no warranties of any kind, whether expressed or implied, for the service it is providing or as to the results that may be obtained from use of the Service, or as to the accuracy, reliability or content of any information, service, or merchandise provided through this Service. ITSPL does not represent or warrant to maintain the confidentiality of information; although ITSPL current practice is to utilise reasonable efforts to maintain such confidentiality. It is also clearly understood that all warranties, implied or express take place between the vendors and the User.
  • This agreement shall be construed in accordance with the applicable laws of India. The Court at Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement.
Terms of Service

Hotel Booking / Cancellation Terms & Conditions
  • All bookings are subjected to 2.5% bank transaction charges on credit card/net banking/debit card refunds.
  • Cancellation made within 7 days of the check in date is subjected to full retention of booking amount.
  • Cancellation made within 15 days of check in date and more than 7 days of check in date will incur minimum 50% cancellation charges although KIOMOI / Hotel reserves the right to retain 100% of the booking amount subjected to peak season.
  • Cancellation made more than 15 days of check in date will incur minimum 20% cancellation charges although KIOMOI / Hotel reserves the right to retian 100% of booking amount subjected to peak season.
  • Cancellations are strictly subjected to the place, hotel and season for which booking is made. Some hotels might have non refundable policy during peak/festive season and special offers.
  • All the bookings made for Hotels for Long Weekends, Special occasions and Festive season will be on 100% advance and non refundable. Due to the heavy traffic during this holiday period, no post pay at hotels would be accepted.
  • Kiomoi.com reserves the right to include its own non-refundable service charges of minimum INR 250 per room per night.
  • A modification fee of INR 500 per request will apply if you wish to change or cancel any part of your booking which is applicable for any hotel bookings plus a difference in rates will be charged for changes to be made to the reservation subject to availability.
  • All cancellation or modification must be informed to us directly via e-mail or fax with the KIOMOI Booking Reference # mentioned in it. No mail or fax would be entertained without the KIOMOI Booking Reference # mentioned in it. KIOMOI will not be accountable for responding to any such requests.
  • Cancellation or modification made directly at the hotel will not be entertained.
  • All other amendments would be done as per the hotels policy on case to case basis.
  • We take atleast 07 working days to process refunds for bookings cancelled or modified. Kindly note that even if the refund is done from our end, your bank may not process it till your next billing cycle.
  • The Standard check in time is 12.00 Noon & check out time is 12.00 Noon. However these timings may vary from hotel to hotel.
  • Early check in or late check out is subject to availability and may be chargeable by the hotel. However, few hotels follow a 24hrs check in and check out policy, which would be informed to you at the time of the booking.
  • Kid's tariff applies only to children up to 11 years of age. Children above 11 years are charged as adults.
  • Kid's under 5 sharing a existing bed with their parents in the same room are normally not charged. Hotels will, however, levy a meal supplement charge for children and few hotels may charge for the stay as well which is subject to hotel policy.
  • Meal plan definitions - EP-room only, CP-room with breakfast, MAP-room with breakfast, lunch/dinner, AP-room with breakfast, lunch and dinner.
  • The booking price inclusions are as per the plan stated above.
  • All other extra / incidental charges are to be settled directly by the customer with the Hotel.
Tour Booking / Cancellation Terms & Conditions
  • For any tour / package booking minimum cancellation amount will be Rs 5000 per person
  • Cancellation before 30 days of start date will be charged processing fee equivalent to Rs. 6000 per person.
  • Cancellations between 16 days to 30 days before start date, 25% of tour cost would be charged as retention.
  • Cancellations between 10 days to 15 days before start date, 50% of tour cost would be charged as retention.
  • Cancellations made within 10 days of start date, entire tour cost shall be charged as retention.
  • 2.5% bank transaction charges apply on credit card/netbanking/debit refunds.
  • All the tour bookings made for Long Weekends, special occasions and Festive season will be on 100% advance and non refundable. Due to the heavy traffic during this holiday period, no post pay or partial payment for any tour would be accepted.
  • A modification fee of minimum INR 1000 per request will apply if you wish to change or cancel any part of your booking which is applicable for all tours bookings plus a difference in rates will be charged for changes to be made to the reservation subject to availability.
  • All tour cancellation or modification must be informed to us directly via e-mail or fax with the KIOMOI Booking Reference # mentioned in it. No mail or fax would be entertained without the KIOMOI Booking Reference # mentioned in it.
  • Cancellation or modification made directly with any supplier/vendor/hotel in the tour package will not be entertained.
  • We take atleast 15-30 working days to process refunds for bookings cancelled or modified. Kindly note that even if the refund is done from our end, your bank may not process it till your next billing cycle.
  • Meal plan definitions - EP-room only, CP-room with breakfast, MAP-room with breakfast, lunch/dinner, AP-room with breakfast, lunch and dinner.
  • The booking price inclusions are as per the plan stated above.
Online Card Payments
  • Visa/ Master Card payments are processed through an online payment gateway system. You need not worry about your credit card information falling into the wrong hands because your bank will authorize the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction(s).
  • Kiomoi.com, uses the payment gateway who are Verisign Certified Sites, who uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Kiomoi.com offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
  • If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Kiomoi.com before 72 hours prior to the time of departure; else, the order is liable to be cancelled.
Pay at hotel reception ("Post Pay")
  • With some of our partner hotels Kiomoi.com has negotiated a special facility where Kiomoi.com customers can pay the hotel directly at the reception at the time of check-in at the hotel. We charge INR 250 additional for all Post Pay Hotel which is non refundable.
Delivery of Products/Services
How do I get a refund after canceling my booking?
  • After canceling your booking, we will send you an email at your email id stating the refund amount.
  • The refund shall be processed within 30 working days from the date of the e-mail. If we have received the payment through a valid credit card, then the same will be refunded to your credit card only. Payments made using any other mode of payment will be refunded by cash deposit at your account within a maximum of 30 working days from the date of the cancellation e-mail received.
  • In some of the cases where refund is not possible by Cash deposit & Credit Card, Kiomoi.com issue a credit note for the same amount and it can be utilize for the future booking.
  • What are the cancellation/Amendment charges?
  • Kiomoi.com charges minimum INR 500 as a Cancellation/Amendment charges service fee from its customers additional to fare/tariff defrential charges applicable in booking. The cancellation service fee will be also be levied in cases where a customer is entitled to a full refund. We recommend that customer read individual Hotel terms and conditions in order to seek more clarifications.
  • The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged E-voucher, the refund process cannot be initiated with the Hotel. Refund would be through cash transfer at your account.
  • In case you avail the website's hotel reservation services and thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and Kiomoi.com would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.
Promotion Codes
  • Kiomoi.com generates promotion codes from time to time which may be availed on the site as a discount coupon.
Car Cancellation Policy:
  • Between 24 hours to 3 days before journey the cancellation charge is 100%. Between 3 days to 1 week before journey the cancellation charge is 10%.
  • A modification fee of minimum INR 250 per request will apply if you wish to change or cancel any part of your booking plus a difference in rates will be charged for changes to be made to the reservation subject to availability.
  • In case the cab operator changes the type of vehicle due to some reason, KIOMOI will refund the differential amount to the customer upon being intimated by the customers in 24 hours of the journey.
  • We take atleast 15-30 working days to process refunds for bookings cancelled or modified.
  • Please note that the cancellation fee and cancellation period may differ from one cab operator to another. Please contact any of our support executives for complete details or send us an e-mail at [email protected]
One Click Booking (Online Payment)
  • You must have completed 18 years of age to check in this hotel.
  • We are not holding any hotel/package booking; this booking is reconfirmed within 24 working hours.
  • Rates are valid for Indian Resident and non-Indian residents having work permit in India. (Non Indian Resident has to pay the additional or the same amount as per the hotel Policy)
  • Incase of non-availability of hotel similar category of hotel, will be provided by Kiomoi.com.
  • Incase same category hotel is not available; customer has to pay the additional cost of Hotel and package booking and customer has the option to get the full refund for the same booking excluding the service charge.
  • A sudden increment in cost of Hotel/Package booking, and Tax, Customer has to pay the additional cost.
  • For all pick up arrangement, customer has to send the pick up details like flight/ Train Number, Booking Confirmation id, date and time at least 7 days before the check in date to [email protected]
  • Your credit card is charged with the total cost above at time of purchase. Prices and room availability is not guaranteed until full payment is received.
  • The price shown above DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as mini bar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges upon checkout.
  • Kiomoi.com, reserve the rights to modify or cancel the booking without prior notice.
  • Kiomoi.com reserve the right to cancel the booking, incase of cancellation of booking, full amount excluding the service charge will be refunded to customer within 30 working days.
  • All other refund takes minimum 7 working days or depends on case-to-case basis.
  • The standard check-in and checkout time is 12:00 noon. Early check-in and late checkouts are on request, subject to availability and may be chargeable by the hotel.
  • Changes or cancellation may result in fees from INR 500 or up to full cost of your stay as per below.
  • For cancellations product standard policy will be applicable